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Lauren Milner

User Experience Design & Research
  • LinkedIn

UX Designer at Phase2, formerly at the US Department of Homeland Security. I solve real problems through research-driven design — from government platforms to consumer apps.

Projects
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Projects

Loading Modal for Government Platform (NDA)

UX Designer

A redesign of the submission feedback experience for a government platform led to a 70% decrease in support tickets.

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DHS REAL ID Usability Research

Researcher 

Research on the REAL ID website led to a 26% increase in user satisfaction.

ArtStation App
Redesign

Designer & Researcher 

ArtStation is an app that allows users to browse and display art. ArtStation has thousands of users, yet its mobile app is not popular and receives many negative reviews for being difficult to use. 

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STC Website Redesign

Designer & Researcher

The Society for Technical Communication (STC) is a professional organization for people in the technical communication field. The STC Board has recently wanted to put more effort into its website. 

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