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Resume

Work Experience

Phase2 | 2023-Current
UX Designer (Contractor for USCIS)​​

  • Obtained a public trust clearance.

  • Worked as a UX contractor for a mission-critical federal government contract.

  • Redesigned a user interface component, resulting in a 70% reduction in support tickets, minimizing recurring user issues and reducing maintenance overhead.

  • Created accessibility personas for internal and external use.

  • Conducted in-person and virtual usability tests and presented findings to stakeholders, resulting in a 50% increase in task completion rate.

  • Assisted in converting a design system from Axure to Figma for a federal government product that cut styling inconsistencies by 50%.

  • Collaborated with a cross-functional team including Product managers, developers, designers, and content managers to align on user needs and deliver intuitive interfaces.

U.S. Department of Homeland Security | 2022-2023
Website Operations & User Experience Intern​

  • Increased user satisfaction for DHS microsites by 26%.

  • Received national recognition for the UX research conducted on DHS.gov.

  • Evaluated the user experience of the DHS.gov website and microsites for overall improvement and presented findings to stakeholders.

  • Led employee training on software such as Drupal and Google Analytics.

  • Provided monthly reports on website analytics for DHS.gov.

  • Presented user-experience analysis results to the department director.

  • Consulted with supervisors, designers, project managers, and engineers throughout the organization to analyze their needs and propose new methods of improvement for the department.

Mercer University IT Department | 2022
IT Marketing Communications Assistant

  • Redesigned and maintained the IT department website, improving usability and navigation for a user base of 9,000+ students.

  • Managed content strategy across social media channels (Instagram, Twitter, Facebook), tailoring messaging to improve user engagement and comprehension

Georgia Humanities | 2019-2021
Business Operations Intern

  • Collaborated cross-functionally with project managers and website managers to maintain site content that served over 2.2 million yearly users and improve the user experience of organizational web pages

Education

Mercer University: B.S. in  Human-Centered Information Design and Technology​

  • User Experience Concentration

  • Business Administration Minor

Mercer University: M.S. in Technical Communication Management

Skills

  • UX Design

  • UX Research

  • Technical Documentation

  • Technical Writing

  • Graphic Design

  • HTML & CSS

  • Web Design

  • Prototyping

Tools

  • Adobe Creative Suite

  • Adobe XD

  • Articulate

  • Axure

  • Drupal

  • Figma

  • Latex

  • Microsoft Office Suite

  • Google Analytics

  • Sketch

  • Jira

  • Miro 

  • Sketch

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