A redesign of the submission feedback experience for a private government platform, addressing user confusion caused by an indefinite loading state, led to a 60% decrease in support tickets.
ArtStation is an app that allows users to browse and display art. ArtStation has thousands of users, yet its mobile app is not popular and receives many negative reviews for being difficult to use.
The Society for Technical Communication (STC) is a professional organization for people in the technical communication field. The STC Board has recently wanted to put more effort into its website.